Aims

This project aims to help the lower skilled workers in the Hospitality Industry, namely Reception staff, Waiters and Bar staff to be able to communicate more effectively with clients in one or more foreign languages.

An online simulation tool using filmed scenarios is being developed in 6 languages (Bulgarian, English, French German, Greek and Spanish). The scenarios have been selected and approved by representatives of the industry.

The language simulator will be based on ‘real’ situations occurring in restaurants, hotels and bars. The learners will have to react to given situation and solve problems in the target language but will be given prompts to do so.